Terms & Conditions

  • All prices are shown in Australian dollars & include all taxes, where applicable.
  • The delivery fee is indicated by distance (delivery zones) and calculated in the checkout step. This fee covers delivery cost fully regardless of the amount, size or overall weight of your order. Each delivery zone has a fixed delivery rate which is indicated by the delivery address postcode.
  • The standard price is representative of the product pictured.
  • All Flowers from Gan Eden designs illustrated are a guide to the style of flowers, fruit baskets and gifts that will be delivered.
  • Flowers, seasonal fruit, containers and accessories may vary according to seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Our guarantee

Flowers from Gan Eden guarantees the freshness, flower quality and value of every order. Each bouquet, arrangement, fruit basket and vase of flowers is delivered from our store and is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery either via email or phone call.

Special delivery conditions apply to hospitals, hotels, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call us on 03 9527 2645 during business hours or submit online enquiry from “contact us” page.

Cancellations or alterations to orders must be made within 24 hours of ordering.

For Products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages.

For Hampers for Delivery within Melbourne

In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. The flowers and fruit baskets pictured represent the actual size of the goods that will be delivered.